Frequently asked questions
- How do I make a reservation?
-
- You can complete the request form located on our website. Choose a route, select a date, select extras(optional) and fill your personal details. A representative will reply back to you as soon as possible.
- You can send us a message at info@zakynthosyachts.com
- You can call us at +30 6987 066 035
- What payment options do i have?
-
- We accept payments by bank transfer.
- We accept payments by Credit/debit (VISA/MASTERCARD) card with POS on boat.
- We accept cash on arrival.
- How can I cancel a reservation?
For cancelations please contact us from the same email address the reservation was made. A representative will reply back to your request. Please provide a full description of your request.
- What if a don't show on time?
No refund can be issued for non-show or late arrival. The duration or the date of reservation cannot be extended or transferred later.
- Obligations of the guests
-
- The guests group can not be more than 9 persons.
- The guests must report to the skipper, any health problems or medications they are taking.
- The guests must respect the boat and the skipper.
- Reservation validity
-
In order for a reservation to be valid, the following personal information* (*of all party members) as well as a deposit of the final amount is required.
- Full name
- Age
- Sex
- Passport id
- Country
- Reservation cancelation
We reserve the right to cancel a reservation or an ongoing route for the following reasons.
- When there is damage to the boat that cannot be repaired on time.
- Due to bad weather, sailing might be dangerous.
- If any of the guests are sick or drunk.
- When the authorities issue a non-floating order.
- For any reasons of public safety or other, the skipper decides that the route must be cancelled.
- The guests do not comply with agreement statement.
- Refund
We will refund the pre-payment or full payment of a reservation when the following reasons occur or when the cancellation is made without customer's fault.
- When there is damage to the boat that cannot be repaired on time.
- Due to bad weather, sailing might be dangerous.
- When the authorities issue a non-floating order.
We reserve the right not to refund payments, for any other reasons the customer want to cancel a reservation. We will process cancel requests on demand.
- Non-show
In case of non-show, the deposit is non-refundable